Cene Studio Terms and Conditions.

ABN: 51 510 187 787

1. INTRODUCTION

These Terms & Conditions (“Terms”) apply to all services provided by CENE STYLING STUDIO (“CENE”, “we”, “us”).

By accepting a quotation, paying a deposit, or confirming your booking in writing, you (“the Client”) agree to be bound by these Terms.

These Terms operate in conjunction with:

  • Your approved quotation

  • Any invoices issued

  • Any service-specific inclusions

Where any inconsistency arises, service-specific terms prevail to the extent of that service.

The Client acknowledges that CENE’s services are time-based and that availability for the event date is reserved in advance. The allocation of this time forms a material component of the value of the services.

The parties agree to act reasonably and in good faith in the interpretation and application of these Terms.

2. GENERAL TERMS & CONDITIONS

2.1 Quotations

All quotations:

  • Are valid for 30 days from date of issue

  • Are based on the scope, availability, and pricing at the time of preparation

After this period, pricing and availability may change.

Quotations are prepared based on the information provided. Any variation to scope, inclusions, site visits, venue conditions, or timing may result in a revised quotation.

2.2 Agreement to Services

A booking is confirmed when:

  • A deposit is paid

Upon confirmation/payment of deposit, the Client agrees to:

  • The quoted price

  • These Terms & Conditions

2.3 Communication

CENE conducts all formal communication via email and scheduled phone consultations. These are the primary channels for providing instructions, approvals, or requests.

While other communication channels may be used, CENE cannot guarantee that instructions provided via these channels will be received or actioned unless confirmed by email.

Any verbal discussions must be confirmed in writing via email to be considered valid. CENE will not be liable for any outcomes resulting from instructions that have not been formally confirmed in writing, to the extent permitted by law.

2.4 Privacy

CENE may share relevant Client information with third-party suppliers strictly for the purpose of delivering the agreed services.

All personal information is handled in accordance with applicable Australian privacy obligations.

2.5 Variation of Price

Upon booking, CENE allocates resources, secures supplier availability, and removes the event date from the market based on the agreed contract value.

For this reason:

  • The Client may not reduce the total contract value by more than 10%

  • Requests exceeding this threshold may be declined

Additional costs may apply where:

  • Scope increases

  • Changes are requested outside agreed timelines

  • Additional labour, sourcing, or administration is required

2.6 Deposit

  • A 30% deposit is required to secure your booking. The deposit represents a genuine pre-estimate of loss, including time allocation, administrative costs, and the reservation of the event date, and may be retained in accordance with clause 2.15.

  • Bookings under $1,000 require full upfront payment

  • Dates are not held without payment

2.7 Payment Terms

Accepted payment methods:

  • EFT

  • Credit card (surcharge applies as per provider)

General

CENE reserves the right to request early or upfront payments where required to secure goods, services, or suppliers.

Failure to meet payment deadlines may result in:

  • Suspension or modification of services

  • Removal of items or deliverables equivalent to the unpaid balance

Event Services (Planning, Styling, Coordination)

  • Payments are made via scheduled instalments

  • Final balance is due on the first Friday of the month prior to the event

Stationery

  • Full payment is required prior to commencement of print production

2.8 Supply of Services

CENE will provide services with due care and skill.

Delivery timeframes are estimates and may be impacted by:

  • Client delays

  • Venue access restrictions

  • Supplier or courier delays

  • External conditions beyond reasonable control

2.9 Client Responsibilities

The Client agrees to:

  • Provide accurate and complete information

  • Meet all agreed deadlines

  • Respond to requests within reasonable timeframes

  • Carefully review and approve all documentation

The Client acknowledges that CENE operates within structured project timelines to ensure the efficient delivery of services across all projects. All requested information, approvals, and decisions must be provided within the timeframes communicated by CENE.

Failure to meet these timeframes may result in:

  • Additional fees

  • Adjustments to scope

  • Delays or inability to deliver elements of the agreed services

CENE is not responsible for any outcomes resulting from delayed or incomplete Client communication, and reserves the right to:

  • Reallocate time and resources to other projects; and

  • Modify or limit the delivery of services where required

CENE does not guarantee the ability to accommodate late submissions, approvals, or requests.

Where the Client is unable to meet a deadline due to circumstances beyond their reasonable control, CENE will work with the Client in good faith to agree on a fair and reasonable outcome.

2.10 Project Timeline & Client Responsiveness

CENE delivers planning, coordination, and styling services in accordance with a structured project timeline. This timeline is designed to ensure that all elements are delivered efficiently and to a professional standard.

The Client acknowledges that:

  • Timely communication and decision-making are essential to the success of the project

  • Delays in providing information, approvals, or feedback may impact CENE’s ability to deliver the agreed services in full

Where the Client:

  • Fails to respond within reasonable or specified timeframes; or

  • Provides information or approvals later than requested

CENE reserves the right to:

  • Reallocate time and resources to other confirmed projects

  • Limit or modify the scope of remaining services

  • Decline late-stage changes or requests

  • Apply additional fees for expedited work or reallocation of labour

CENE does not guarantee the ability to accommodate delayed decisions or last-minute requests.

Where delays materially impact the delivery of the services, CENE will not be held responsible for any resulting reduction in quality, completeness, or execution of the agreed design or plan.

2.11 Third-Party Suppliers

CENE may recommend or engage third-party suppliers.

However:

  • All third-party services are subject to their own terms

  • CENE is not responsible for the acts or omissions of third-party suppliers to the extent permitted by law, however will take reasonable care in selecting and coordinating suppliers where engaged by CENE.

This applies regardless of whether the supplier is introduced by CENE or the Client.

2.12 Liability

To the extent permitted by law, CENE’s liability is limited to the total fees paid for the services.

CENE is not liable for:

  • Third-party failures

  • Venue restrictions or changes

  • Guest behaviour

  • Loss or damage caused after installation

  • Indirect or consequential loss

  • Loss or damage to third party items and equipment

Nothing in these Terms excludes, restricts or modifies any rights or remedies the Client may have under the Australian Consumer Law.

Where permitted by law, CENE’s liability is limited to the resupply of services or the cost of resupplying the services.

2.13 Operational Conditions & Risk
Upon completion of installation, all items are deemed to be delivered in good condition and in accordance with the agreed scope.

From this point, responsibility for all items transfers to the Client and/or the venue until pack down is completed, except where any loss or damage is caused by CENE’s failure to exercise due care and skill.

CENE is not liable for loss or damage occurring after installation to the extent it is outside of CENE’s reasonable control, including but not limited to:

  • Damage caused by guests, venue staff, or other suppliers;

  • Movement, alteration, or misuse of installed items by any person other than CENE;

  • Failure of venue staff or third parties to correctly operate, manage, or maintain installed items (including candles, lighting, or decorative elements); or

  • Any interference with the installation that impacts the intended design or functionality.

Where items are damaged, moved, or interfered with after installation, CENE is not responsible for restoring or rectifying the setup unless otherwise agreed, and additional fees may apply.

2.14 Venue Access & Installation Timing

Installation (“bump in”) and pack down (“bump out”) times are predetermined during the planning and coordination process and are outlined in the Client’s confirmed event schedule.

The Client is responsible for ensuring that:

  • Venue access is provided in accordance with the agreed times; and

  • All work areas are clear, safe, and ready for installation and pack down at the scheduled times

Where delays occur that are outside of CENE’s control, including but not limited to:

  • Venue access restrictions or delays;

  • Interference or delays caused by other suppliers; or

  • Site conditions that prevent timely installation or pack down

and such delays result in CENE exceeding the allocated bump in or bump out period, additional labour will be charged at a rate of $300 per hour (incl. GST).

Where access conditions or delays materially prevent CENE from delivering the agreed services within the allocated timeframe:

  • CENE is not responsible for any resulting reduction in scope or quality of delivery; and

  • No refund will be provided except where required under Australian Consumer Law.

2.15 Changes & Administration

All changes must be submitted in writing.

Once a project has been confirmed and signed off, any requested changes will incur an administration fee of $120 per change, in addition to any applicable third-party supplier or vendor fees.

Changes requested within 14 days of the event date are not guaranteed and may be declined at CENE’s discretion.

Where requested changes increase the scope or volume of work, CENE reserves the right to adjust the total service cost to account for additional labour, resources, or coordination required.

CENE is not obligated to accommodate changes requested outside agreed timeframes.

2.16 Cancellation & Postponement

Cooling-Off Period

A 3 business day cooling-off period applies, during which all payments are fully refundable.

Client Cancellation

After the cooling-off period, portions of the deposit may be retained. A detailed breakdown of retained costs will be provided to the client. CENE will retain fees proportionate to:

  • Work completed;

  • Commitments made; and

  • Costs incurred.

Cancellations within 28 days of the event

Due to committed resources and limited ability to rebook the date, CENE may retain payments made, acting reasonably and in accordance with applicable laws.

Change of Mind

A cancellation or reduction of services due to a change of mind does not entitle the Client to a refund.

Where the Client elects to cancel or modify the agreed services for reasons not arising from breach, failure to perform, or circumstances outlined in clause 2.17 (Force Majeure & Exceptional Circumstances), this will be treated as a change of mind.

In such cases:

  • The deposit remains non-refundable; and

  • CENE reserves the right to retain any payments made in respect of:

    • Services already performed;

    • Time allocated; and

    • Costs incurred or committed

Any remaining balance, if applicable, will be assessed in accordance with the Cancellation clause and these Terms.

Postponement

  • One date transfer permitted (subject to availability)

  • Deposits may be transferred

Where:

  • New date exceeds 6 months → pricing may be revised

  • Postponement within 90 days → additional fees apply

Third-party policies apply separately.

CENE Termination

CENE reserves the right to terminate services where:

  • Payment obligations are not met

  • The Client breaches these Terms

  • Working conditions are unsafe or unreasonable

  • Instructions compromise safety or professional standards

In such cases:

  • Fees for completed work and commitments will be retained with a detailed breakdown provided to the client

  • Remaining balance (if any) refunded

2.17 Refunds

Where a refund has been agreed in accordance with these Terms, CENE will process the refund to the Client’s nominated account within 7–14 business days from the date of agreement.

Refunds may include, where applicable:

  • Payments for services not delivered; and

  • Bond or security deposit amounts, subject to any applicable deductions

CENE reserves the right to deduct from any refund:

  • Costs incurred;

  • Fees for services already performed; and

  • Any non-recoverable third-party expenses

Refunds will not be provided for:

  • Change of mind; or

  • Circumstances where services have been delivered in accordance with the agreed scope

2.18 Force Majeure & Exceptional Circumstances

CENE is not liable for any failure or delay in performing services where such failure arises from events beyond its reasonable control, including but not limited to:

  • Severe weather;

  • Government restrictions;

  • Venue closure or unavailability;

  • Supplier failure; or

  • Serious illness, injury, or death affecting the Client or key persons involved in the Event.

In such circumstances, CENE will act reasonably and in good faith to:

  • Assess the impact on the services; and

  • Work with the Client to determine an appropriate outcome.

Depending on the circumstances, this may include:

  • Rescheduling the services (subject to availability);

  • Applying payments made as a credit toward a future date; or

  • Providing a partial refund, taking into account work already completed, costs incurred, and commitments made to third parties.

The Client acknowledges that services are time-based and scheduled in advance, and that CENE may have existing commitments which limit flexibility. Accordingly, rescheduling is not guaranteed and additional costs may apply where services are required to be reallocated or repeated.

Where CENE is unable to deliver the services due to circumstances affecting its ability to perform, including serious illness, incapacity, or other events beyond its control:

  • The Client will be entitled to a refund of any portion of services not delivered; and

  • CENE may retain a portion of payments made, including the deposit, to the extent that it reflects work already completed, costs incurred, and commitments made to third parties, acting reasonably and in accordance with applicable laws.

CENE will provide a breakdown of any amounts retained upon request.

CENE is not responsible for, and will not refund, third-party costs or services that proceed independently of CENE, where those third parties remain willing and able to fulfil their obligations.

Nothing in this clause excludes, restricts, or modifies any rights the Client may have under the Australian Consumer Law.

2.19 Failure to Perform Services

For the purposes of this Agreement, a “failure to perform” occurs where CENE does not deliver the agreed services in accordance with the scope outlined in the approved quotation, and fails to exercise due care and skill in doing so.

A failure to perform does not include circumstances where:

  • The Client has provided incorrect, incomplete, or delayed information;

  • The Client has failed to meet required deadlines or approvals;

  • The agreed scope has been altered, reduced, or impacted by the Client or third parties;

  • Third-party suppliers fail to deliver their services or products;

  • Venue restrictions, conditions, or changes impact execution; or

  • Variations occur that are reasonable within the nature of creative services, including styling interpretation, material availability, or substitutions of similar items

Dissatisfaction based on personal preference, subjective expectation, or matters outside the agreed scope does not constitute a failure to perform.

In the event that CENE is unable to deliver the agreed services, in whole or in part, due to circumstances within its control, CENE will:

  • Notify the Client as soon as reasonably practicable; and

  • Use reasonable endeavours to provide an alternative solution, which may include engaging a suitable replacement supplier or adjusting the scope of services

Where a suitable alternative cannot be provided, the Client will be entitled to:

  • A partial or full refund, limited to the portion of services not delivered

CENE’s obligation is to provide services with due care and skill, not to achieve a particular subjective outcome.

To the maximum extent permitted by law, CENE’s liability in such circumstances is limited to the total fees paid by the Client for the services.

2.20 Insurance

CENE holds public liability insurance and can provide a certificate of currency upon request.

All third-party suppliers are responsible for their own insurance.

2.21 Intellectual Property & Transfer of Materials

All creative work produced by CENE, including but not limited to:

  • Designs;

  • Concepts;

  • Styling plans;

  • Documents; and

  • Planning materials

remains the intellectual property of CENE at all times.

The Client is granted a non-exclusive licence to use such materials solely for the purpose of the agreed event and only to the extent required for the delivery of CENE’s services.

Without prior written consent from CENE, the Client may not:

  • Reproduce, replicate, or adapt any materials;

  • Share materials with third parties for the purpose of replicating or continuing the design or services; or

  • Use the materials outside of the agreed scope

Cancellation & Transfer of Materials

In the event of cancellation, CENE is not obligated to release or transfer any creative materials, plans, or documents to the Client or any third party.

Where the Client requests access to, or transfer of, partially completed or completed materials for use by another provider, this may be provided at CENE’s discretion and will be subject to:

  • An administration and release fee; and

  • Payment for all work completed to date

CENE reserves the right to withhold materials where payment obligations have not been met.

2.22 Photography & Marketing

CENE may photograph or film the event and use such content for marketing, promotional, and portfolio purposes.

Clients may opt out of this use by providing written notice prior to the event date.

Vendor Content & Publication

Where CENE has been engaged to provide styling services, the Client acknowledges that the event design and visual output form part of CENE’s creative portfolio.

For styled events, CENE may implement a publication embargo on event imagery. In such cases:

  • Vendors and suppliers involved in the event may be requested to refrain from publishing, sharing, or distributing any event content until such time as the event has been published or released by CENE.

The Client agrees to:

  • Inform all engaged vendors of this requirement; and

  • Use reasonable endeavours to ensure vendor compliance

CENE is not liable for any third-party vendor who fails to comply with this requirement where those vendors are not directly engaged or contracted by CENE.

2.23 Governing Law

These Terms are governed by the laws of the State of Victoria.

3. PLANNING & COORDINATION SERVICES

3.1 Scope of Services

Services may include:

  • Full planning

  • 8-week takeover

  • On-the-day coordination

Exact inclusions are outlined in the approved quotation.

3.2 Vendor Engagement

For planning services, CENE may source and present suitable vendor options for the Client’s consideration.

For coordination services, the Client is responsible for providing complete and accurate details of all confirmed vendors within the required timeframes.

CENE will liaise with vendors for the purposes of coordination and delivery of the event; however, all vendor bookings, agreements, and deliverables remain the responsibility of the Client unless otherwise agreed in writing.

3.3 On-the-Day Coordination

CENE will:

  • Manage timeline execution

  • Coordinate vendors

  • Oversee setup and event flow

CENE reserves the right to make reasonable decisions on the day in the best interest of the event where immediate action is required.

3.4 Client-Supplied Items & Installation Direction

Where CENE is engaged to provide coordination services only, the Client acknowledges that all decisions relating to the selection, placement, and installation of styling elements, décor, or equipment remain the responsibility of the Client unless otherwise agreed in writing.

CENE will carry out installation and setup in accordance with the Client’s instructions; however, CENE is not responsible for:

  • The suitability, quality, or condition of any items supplied by the Client or third parties;

  • The outcome, appearance, or functionality of installations directed by the Client; or

  • Any issues arising from the design, placement, or use of such items

CENE reserves the right to refuse to install, handle, or use any item that is, in its reasonable opinion:

  • Unsafe;

  • Damaged or defective; or

  • Unsuitable for the intended purpose or environment

In such circumstances:

  • CENE will not be liable for any resulting inability to deliver the requested setup; and

  • No refund will be provided for any portion of services impacted by such refusal except where required under Australian Consumer Law

4. STYLING SERVICES

4.1 Creative Direction

CENE retains creative control over the execution of the agreed design.

Where required, substitutions of similar items may be made.

4.2 External Interference

Where other suppliers, venue installations, or site conditions impact or interfere with the agreed design or installation, CENE will use reasonable endeavours to proceed in a manner that maintains the overall integrity of the design.

Where such interference prevents full delivery of the agreed styling, CENE will not be held responsible for any resulting variations to the design or scope.

Where the impact is material, CENE will work with the Client to determine a reasonable outcome, which may include adjustments to the design or partial modification of services.

No refund will be provided except where required under Australian Consumer Law for elements that cannot be delivered due to circumstances outside of CENE’s control, including interference by third parties or venue conditions.

4.3 Environmental & Outdoor Conditions

Where styling is installed in an outdoor or semi-outdoor environment, the Client acknowledges that environmental conditions may impact the appearance, condition, or performance of styling elements.

CENE is not liable for any loss, damage, or variation in presentation caused by factors outside its control, including but not limited to:

  • Weather conditions (including wind, rain, heat, or humidity);

  • Exposure to natural elements affecting florals, candles, linens, or decorative items;

  • Venue or site conditions, including cleaning, watering, or maintenance activities; or

  • Actions taken by venue staff or guests in response to environmental conditions

CENE will use reasonable care in installation and placement to minimise environmental impact; however, the Client accepts that outdoor setups are inherently subject to change and risk.

4.4 Third-Party Hire Items

Where hire items are supplied by third-party providers, the Client acknowledges that all such items remain subject to the terms and conditions of the relevant supplier.

The Client is responsible for:

  • Any loss, damage, or misuse of hire items from the time of delivery or installation until collection or pack down; and

  • Compliance with all applicable supplier terms, including those relating to handling, use, and care of hired items

CENE is not responsible for:

  • The condition, quality, or performance of third-party hire items; or

  • Any loss, damage, or associated costs arising in connection with such items

5. STATIONERY SERVICES

5.1 Design Process

CENE will develop custom stationery designs based on the agreed brief, including any reference material, inspiration, or direction provided by the Client.

Design concepts will be presented progressively, with refinements made based on Client feedback at each stage. The design process is collaborative and structured, with the objective of arriving at a final design efficiently and within the agreed scope.

Up to eight (8) rounds of revisions are included, unless otherwise specified in writing. A revision is defined as a consolidated set of changes provided by the Client at one time.

Additional revisions beyond this allowance will be charged at $88 per hour.

The Client agrees to:

  • Provide clear and consolidated feedback at each stage; and

  • Avoid introducing new design directions or concepts beyond the agreed brief once the design process is underway

Where the Client requests a significant change in direction, style, or concept after initial designs have been presented, this may be treated as a new design scope and additional fees may apply.

5.2 Artwork Approval

Final artwork must be approved in writing via execution of CENE’s Artwork Approval document (“Artwork Approval”).

The Artwork Approval is a binding document. Once approved:

  • The design, layout, content, and quantities are deemed final and correct; and

  • No further changes can be made prior to production

Any changes requested after Artwork Approval has been provided will incur additional fees, including but not limited to artwork, print, and set-up costs, in accordance with CENE’s current rates.

Client Responsibilities Prior to Approval

Before signing the Artwork Approval, the Client must:

  • Carefully review all artwork in full, including spelling, grammar, layout, and formatting;

  • Print the artwork at 100% (actual size) and check all sizing, spacing, and proportions where relevant;

  • Confirm that all descriptions of stationery components are correct and accepted, noting that these descriptions override any prior versions or invoice details;

  • Confirm that all quantities are correct, acknowledging that any increases after approval will incur full reprint and set-up costs (including letterpress, foil, or digital print set-up fees); and

  • Ensure that any requested changes are submitted via email to info@cenestudio.com.au, as CENE will not accept or apply changes provided via text message, social media, or verbal communication

The Client acknowledges that all details provided for inclusion in the artwork are accurate and final.

Production

Printing and production will only commence once:

  • The signed Artwork Approval has been received; and

  • Full payment has been made

5.3 Printing & Colour Variations

Due to the nature of print production, variations may occur between digital proofs and final printed products. These variations are not considered defects.

Variations may arise as a result of:

  • Print method (including digital, letterpress, or foil);

  • Paper stock, texture, and finish; and

  • Colour reproduction processes

The Client acknowledges that colours displayed on screen may differ from printed colours due to differences in screen calibration, lighting, and print processes. Exact colour matching cannot be guaranteed.

Printed samples may be requested prior to production at an additional cost. Sample pricing is determined on a case-by-case basis.

Samples are produced using standard digital printing methods only and will not include specialty finishes such as foil, letterpress, embossing, or other custom production techniques.

CENE is not responsible for any perceived variation in colour, texture, or finish between approved artwork and the final printed product.

5.4 Client-Supplied Content

The Client is responsible for providing all content required for stationery production, including but not limited to:

  • Spelling and grammar;

  • Names, dates, and event details;

  • Accuracy of all variable data and guest information

All content must be supplied in the format requested by CENE and within the agreed timeframes.

CENE does not proofread or verify Client-supplied content. All content will be produced exactly as provided and as approved at the Artwork Approval stage.

The Client acknowledges that:

  • Any errors or omissions in supplied content are the sole responsibility of the Client; and

  • Corrections requested after Artwork Approval will incur additional fees and may require full or partial reprint

Delays in providing content may impact production timelines and delivery, and CENE will not be responsible for any resulting delays.

5.6 Delivery & Claims

Risk of loss or damage to stationery during transit passes to the Client upon dispatch. CENE is not liable for delays, loss, or damage caused by third-party couriers or postal services.

However, CENE remains responsible for ensuring that the stationery has been produced in accordance with the approved artwork and with due care and skill.

The Client must inspect all items upon receipt and notify CENE in writing of any issues within 14 days of delivery.

Where a valid issue is identified, including:

  • Production errors; or

  • Defects arising from CENE’s workmanship

CENE will, at its discretion, rectify the issue within a reasonable timeframe, which may include reprinting or replacing the affected items at no additional cost.

Claims will not be accepted for:

  • Change of mind;

  • Errors or omissions in content that were approved by the Client at Artwork Approval stage; or

  • Variations consistent with clause 5.3 (Printing & Colour Variations)

Where an error has occurred due to CENE, reasonable steps will be taken to rectify the issue at no additional cost to the Client.